Customer Conversational Intelligence
Discover Your Next Strategic Insight
Consumer & Market Data to Drive Your Decisions With Customer-Centric Proof
Consumer & Market Intelligence for Marketing, Sales, and Customer Experience.
Discover the Art of the possble
Are you leaving important insights in the dark?
1,000’s of customer-to-brand conversations are flowing through your contact center every day.
Most business leaders never gain access to this immensely insightful source of customer and market intelligence.
Our end-to-end customer insights platform leverages the latest AI and NLP technology to provide leading brands a strategic advantage.
Average ROI for VoiceBase Customers
Actionable Customer Insights
Customer conversational data holds valuable insights for brands who want to improve customer experience, increase sales, and optimize on market signals.
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
How do customers really feel about your company? Approximately 90% of customers rely on the quality of customer service they receive when deciding...
While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.
Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer's needs are different,...