Customer Conversational Intelligence
Discover Your Next Strategic Insight
Consumer & Market Data to Drive Your Decisions With Customer-Centric Proof
Consumer & Market Intelligence for Marketing, Sales, and Customer Experience.
Discover the Art of the possble
Are you leaving important insights in the dark?
1,000’s of customer-to-brand conversations are flowing through your contact center every day.
Most business leaders never gain access to this immensely insightful source of customer and market intelligence.
Our end-to-end customer insights platform leverages the latest AI and NLP technology to provide leading brands a strategic advantage.
Average ROI for VoiceBase Customers
Actionable Customer Insights
Customer conversational data holds valuable insights for brands who want to improve customer experience, increase sales, and optimize on market signals.
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase Acquired by LivePerson
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
Voice of the Customer Analytics
is the key to improving
brand management, and