Customer Conversational Intelligence

Discover Your Next Strategic Insight

Consumer & Market Data to Drive Your Decisions With Customer-Centric Proof

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Consumer & Market Intelligence for Marketing, Sales, and Customer Experience. 

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Discover the Art of the possble

Are you leaving important insights in the dark?

1,000’s of customer-to-brand conversations are flowing through your contact center every day. 

Most business leaders never gain access to this immensely insightful source of customer and market intelligence.

Our end-to-end customer insights platform leverages the latest AI and NLP technology to provide leading brands a strategic advantage.  

Average ROI for VoiceBase Customers

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Actionable Customer Insights 

Customer conversational data holds valuable insights for brands who want to improve customer experience, increase sales, and optimize on market signals.  

Recent Articles

What Is Sentiment Scoring?

How do customers really feel about your company? Approximately 90% of customers rely on the quality of customer service they receive when deciding...

Digitizing Voice: A Great Source OF DATA for Organizations to Tap

While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.

What Is Voice of the Customer?

Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer's needs are different,...