Customer Conversational Intelligence
Discover Your Next Strategic Insight
Consumer & Market Data to Drive Your Decisions With Customer-Centric Proof
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![Customer Call Center conversation analytics agent agent contact center bpo](https://www.voicebase.com/wp-content/uploads/2021/02/Customer-Call-Center-conversation-analytics-agent-1.png)
Consumer & Market Intelligence for Marketing, Sales, and Customer Experience.Â
![computer display 01 copy computer showing customer conversation reporting analytics](https://www.voicebase.com/wp-content/uploads/2020/02/computer-display-01-copy.png)
Discover the Art of the possble
Are you leaving important insights in the dark?
1,000’s of customer-to-brand conversations are flowing through your contact center every day.Â
Most business leaders never gain access to this immensely insightful source of customer and market intelligence.
Our end-to-end customer insights platform leverages the latest AI and NLP technology to provide leading brands a strategic advantage. Â
Average ROI for VoiceBase Customers
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Actionable Customer InsightsÂ
Customer conversational data holds valuable insights for brands who want to improve customer experience, increase sales, and optimize on market signals. Â
Recent Articles
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase Acquired by LivePerson
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
Voice of the Customer Analytics
Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.