Request API Access
For Developers to start building with the VoiceBase Developer API
Speech Analytics For The Cloud
VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.
Common Applications:
- Customer Service
- Sales Optimization
- Risk Mitigation / PCI Redaction
- Marketing Campaign Validation
- Workforce Management (WFM)
- Voice of the Customer
- Agent Compliance & Scoring
- Custom Predictive Analytics
Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.
What will you detect?
- Keywords & Phrases
- PCI, SSN and other sensitive information
- Automatic Agent Scorecards
- Hot Leads & Non-Prospects
- Customer Churn
- Organic Customer Feedback
- 100% NPS or CSAT scores
Help Articles
Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase in Forbes: 10 Ways AI Can Improve VOC
May 17,...
VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior
Advanced speech...
PCI Overview
Download PCI...
How to Achieve 100% Agent QA with Omni-Channel Customer Analytics
Take a deep dive into omni-channel customer analytics as we address the common challenges of implementing a modern call center Quality Assurance program
Speech Analytics for the Cloud (Live Demo)
Get a high level introduction to VoiceBase’s speech analytics API solution, use cases and a live demo of our on-the-fly custom vocabulary!
Revving Up Sales with Speech Analytics: A Proactive Dealer Solutions Testimonial
Jason Beckett of PDS shares how speech-to-text, custom keyword monitoring, and AI-powered analytics improves customer sales rates and overall efficiency of contact centers.