Request API Access

For Developers to start building with the VoiceBase Developer API

Speech Analytics For The Cloud

VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.

Common Applications:

  • Customer Service
  • Sales Optimization
  • Risk Mitigation / PCI Redaction
  • Marketing Campaign Validation
  • Workforce Management (WFM)
  • Voice of the Customer
  • Agent Compliance & Scoring
  • Custom Predictive Analytics

Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.

What will you detect?

  • Keywords & Phrases
  • PCI, SSN and other sensitive information
  • Automatic Agent Scorecards
  • Hot Leads & Non-Prospects
  • Customer Churn
  • Organic Customer Feedback
  • 100% NPS or CSAT scores

Help Articles

Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:

LET THE VOICE OF THE CUSTOMER BE HEARD

Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.

read more

Call Scoring for Enterprise Contact Centers

Today, call centers using human scoring score less than 5% of volume
due to cost and technological limitations. With automated call scoring,
machine learning algorithms train using results defined by humans
(hot lead, rude agent, upset customer, etc.) to score calls instantly.

read more

Digital Transformation: What’s Missing

Enterprise organizations are beginning to understand the tangible value that contact center operations bring into the fold. And a majority of that value is found buried deep inside the hundreds of thousands of calls that go in and out of the call center on a daily basis. However, manually sorting through countless customer conversations for information is a costly and time consuming undertaking.

read more