Request API Access

For Developers to start building with the VoiceBase Developer API

Speech Analytics For The Cloud

VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.

Common Applications:

  • Customer Service
  • Sales Optimization
  • Risk Mitigation / PCI Redaction
  • Marketing Campaign Validation
  • Workforce Management (WFM)
  • Voice of the Customer
  • Agent Compliance & Scoring
  • Custom Predictive Analytics

Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.

What will you detect?

  • Keywords & Phrases
  • PCI, SSN and other sensitive information
  • Automatic Agent Scorecards
  • Hot Leads & Non-Prospects
  • Customer Churn
  • Organic Customer Feedback
  • 100% NPS or CSAT scores

Help Articles

Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:

VoiceBase Acquired by LivePerson

NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.

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Digitizing Voice: A Great Source OF DATA for Organizations to Tap

While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.

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