Request API Access
For Developers to start building with the VoiceBase Developer API
Speech Analytics For The Cloud
VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.
Common Applications:
- Customer Service
- Sales Optimization
- Risk Mitigation / PCI Redaction
- Marketing Campaign Validation
- Workforce Management (WFM)
- Voice of the Customer
- Agent Compliance & Scoring
- Custom Predictive Analytics
Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.
What will you detect?
- Keywords & Phrases
- PCI, SSN and other sensitive information
- Automatic Agent Scorecards
- Hot Leads & Non-Prospects
- Customer Churn
- Organic Customer Feedback
- 100% NPS or CSAT scores

Help Articles
Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
LET THE VOICE OF THE CUSTOMER BE HEARD
Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.
360 Smart View of Customer Interactions
360 Smart View of...
7 Top Contact Center Trends Every Business Should Watch out For In 2021
7 Top Contact...
Press Release: VoiceBase Delivers Predictive Analytics for Slice Delivery APP
VoiceBase Delivers...
Call Scoring for Enterprise Contact Centers
Today, call centers using human scoring score less than 5% of volume
due to cost and technological limitations. With automated call scoring,
machine learning algorithms train using results defined by humans
(hot lead, rude agent, upset customer, etc.) to score calls instantly.
Digital Transformation: What’s Missing
Enterprise organizations are beginning to understand the tangible value that contact center operations bring into the fold. And a majority of that value is found buried deep inside the hundreds of thousands of calls that go in and out of the call center on a daily basis. However, manually sorting through countless customer conversations for information is a costly and time consuming undertaking.