Request API Access
For Developers to start building with the VoiceBase Developer API
Speech Analytics For The Cloud
VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.
Common Applications:
- Customer Service
- Sales Optimization
- Risk Mitigation / PCI Redaction
- Marketing Campaign Validation
- Workforce Management (WFM)
- Voice of the Customer
- Agent Compliance & Scoring
- Custom Predictive Analytics
Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.
What will you detect?
- Keywords & Phrases
- PCI, SSN and other sensitive information
- Automatic Agent Scorecards
- Hot Leads & Non-Prospects
- Customer Churn
- Organic Customer Feedback
- 100% NPS or CSAT scores
Help Articles
Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
5 Ways to Measure Call Center Employee Experience and Satisfaction
It’s crucial to start somewhere, as monitoring your employee experience (EX) is the first line of defense for your enterprise’s customer experience (CX).
Insurance Call Center Voice Analytics Case Study
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Remote Call Center: 8 Tips for Managing Performance
Agents are more frequently working from home, which brings new challenges and considerations for organizations to optimize performance and maximize ROI even with a distributed workforce.
Executive Guide To Call Center PCI Compliance
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
AI for CX: 5 Actionable Tips to Leverage Artificial Intelligence for Customer Experience
The use of artificial intelligence in an enterprise call center is not to replace your agents, but to empower them with the insights about their behavior as well as the customer’s. Enterprises can apply machine learning to find the full value from inbound and outbound calls.
The TRUE Voice of the Customer
By leveraging this powerful technology, brands can access a wealth of value, optimize their customer experience, and in turn increase profits through more effective customer retention.