Request API Access
For Developers to start building with the VoiceBase Developer API
Speech Analytics For The Cloud
VoiceBase is powering the most innovative organizations with AI-Powered Voice Analytics products. Complete the form to request API access and get started with automatic speech-to-text transcription, speech analytics, and more.
- Customer Service
- Sales Optimization
- Risk Mitigation / PCI Redaction
- Marketing Campaign Validation
- Workforce Management (WFM)
- Voice of the Customer
- Agent Compliance & Scoring
- Custom Predictive Analytics
Using VoiceBase, you can visualize voice analytics within your chosen BI tool, bringing the value of call center recordings insights to every department.
What will you detect?
- Keywords & Phrases
- PCI, SSN and other sensitive information
- Automatic Agent Scorecards
- Hot Leads & Non-Prospects
- Customer Churn
- Organic Customer Feedback
- 100% NPS or CSAT scores
Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase Acquired by LivePerson
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
Voice of the Customer Analytics
is the key to improving
brand management, and
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Digitizing Voice: A Great Source OF DATA for Organizations to Tap
While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.
What Is Voice of the Customer?
Listening to the...