Resources
Tools to get you started with voice analytics within your enterprise.
WHITEPAPERS
Voice Analytics Guides and Content
VoiceBase Platform & Technology
Learn how VoiceBase is secure, reliable, and scalable.
Elevate ROI Through Automatic Call Sorting and Churn Detection
Learn what you can do to improve ROI with predictive insights and speech analytics.
Top 10 API Commands to Get Started with VoiceBase
Get started with speech analytics today!
Speech Recognition for the Enterprise
To build or buy–how to make the right call.
Predictive Insights and Analytics
Automated call scoring for your modern call center.
Cloud Contact Center Building Blocks
How to Avoid the Pitfalls of Premise-Based Solutions
CASE STUDIES
Learn How Enterprise Organizations are Using VoiceBase to Acheive Goals
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VIDEOS
Speech Analytics Videos
Custom Vocabulary for Speech-to-Text
With VoiceBase’s Ad-hoc Custom Vocabulary users can add words and lists of words to their speech engine on the fly to improve their speech-to-text results!
Stereo Speaker ID for Better Speech-to-Text Accuracy
Learn the benefits of stereo recording compared to mono recording in this quick 3 min video.
Predictive Analytics For Detecting Complex Events in Sales & Service Calls
Discover the possibilities of predictive models on contact center calls to detect complex events and predict future customer behavior.
Democratizing Data Across the Entire Enterprise: VoiceBase and Tableau Strategic Partnership
Visualizing voice data in Tableau empowers every department to make strategic business decisions around the true Voice of the Customer