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guide to call center compliance and regulations

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Resources

Learn more about Voice Analytics and how to achieve ROI.

Press Release: VoiceBase Delivers Predictive Analytics for Slice Delivery APP

With VoiceBase’s PCI redaction capabilities in Freshcaller, Freshworks can expand its use cases into key verticals like healthcare and frontline services that require specific handling of sensitive data. Freshcaller from Freshworks is a modern, cloud-based phone system that enables businesses to drive high-touch support & sales conversations for organizations anywhere in the world. “Our Freshcaller contact center solution helps businesses of all sizes handle their inbound sales and support calls. We are committed to delivering customer delight, with end-user privacy in mind,” said Preethy Padmanabhan, Director of Product Marketing at Freshworks.

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Let The Voice of the Customer Be Heard

Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.

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DATA SECURITY THREATS TO CALL CENTERS AND COMPLIANCE

Call centers are a rich source of sensitive personal information, particularly financial information such as credit card details. They are the main channel where customer problems are addressed, and sensitive data are shared. Personal data such as credit card numbers and social security numbers hold great financial value and are often bought and sold on the dark web by cyber criminals.

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Press Release: VoiceBase PCI Redaction for Freshworks

With VoiceBase’s PCI redaction capabilities in Freshcaller, Freshworks can expand its use cases into key verticals like healthcare and frontline services that require specific handling of sensitive data. Freshcaller from Freshworks is a modern, cloud-based phone system that enables businesses to drive high-touch support & sales conversations for organizations anywhere in the world. “Our Freshcaller contact center solution helps businesses of all sizes handle their inbound sales and support calls. We are committed to delivering customer delight, with end-user privacy in mind,” said Preethy Padmanabhan, Director of Product Marketing at Freshworks.

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Are You Hearing Voices?

Many organizations are hungry to understand what customers and prospects think of their brand, products, services, and unique relationship. To this end, organizations are trying to move from reactive responses to negative experiences to proactive real-time action at the time of both positive and negative interactions.

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