API Archives

How to Best Monitor Agent Script Adherence with Custom Vocab & Keyword Spotting

by Byron Mathias-Fuqua | Oct 11, 2016 | API

Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.

Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!

by Emily Nave | Jun 1, 2016 | API, Events, Partners

Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.

How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk

by Emily Nave | May 20, 2016 | API, Educational, Events, How-To, Partners

What does a Twilio integration with VoiceBase look like?