Using AI to Improve the Customer Experience in your Contact Center
Customer service is a new kind of battlefield today—you have to consider the entire life cycle of interaction with the customer, not just the point of sale.
The Trouble with Validating Online Marketing Campaigns
While acknowledgement of the importance of marketing in the eyes of the C-Suite is on the up-and-up, there is still heaps of pressure for marketing to perform with hyper-efficiency.
Customer-Ready Solutions by VoiceBase and Amazon Connect
If you have heard about Amazon Connect’s new cloud-based contact center and are ready to dive in, one of the best ways to deliver effective business value is with rich speech analytics. To get started, you can check out VoiceBase’s Solution Space page which was recently launched for Amazon Connect integrations.
Defining the Future of Deep Learning and Communication through Powerful APIs
While the concept of deep learning certainly isn’t a new one, the school of thought has taken tremendous strides in recent years. Much like the human brain—which is unmatched in its ability to recognize patterns (for now)—we are beginning to unlock ways to more efficiently teach machines to memorize sounds, images, text, speech, and other data.
Why PCI Redaction Matters: Creating a Queryable Database of Customer Insight
It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.
What You Need To Know About Big Data Aggregation
Done right, aggregating consumer data can offer boundless benefits to everyone. Businesses can see what people are interested in, align their messaging with those personas, and precisely segment and target individuals that will be most likely to interact with their brand.