Call Center Data Security in the New World of WFH
The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
Accelerate Time-to-Value With Predictive Analytics
What if you could predict when a customer was likely to churn before they cancel service?
Leveraging Voice of the Customer with Voice Analytics for Powerful Customer Experiences
Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer’s needs are different, understanding each one is vital to providing a great customer experience (CX).
Preparing Your Contact Center for the Holidays
When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.