VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior
VoiceBase User Case for detailed insights in customer calls
VoiceBase User Case for detailed insights in customer calls
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product direction.
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.
VoiceBase, the leading provider of AI-powered speech analytics announced its assistance to the University of Sheffield in adding over 60 new PhD students to propel the next generation of artificial intelligence in speech and language technologies to the next level.
SPIF members, who represent cutting-edge telcos from over 50 countries and who serve over 3B customers, selected four companies from hundreds of presenting communication startup companies and 20 SPIFFY nominees as best-in-class in their respective categories. Each winner, who is set apart for their dedication, technical vision, and interest from the global service provider community, is a company to watch in the telecommunication industry.