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Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Vonage (NYSE: VG), a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera.
The launch of VoiceBase AU ensures enterprise calls will be processed exclusively in region, in support of Australia’s Data Protection Acts
VoiceBase Strengthens its Speech Analytics API with a Powerful New Categorization Engine and Query Language (VBQL)
Using a familiar SQL-like language and a web-based Analyst workbench, Analysts can quickly build call Categories at scale to power dashboards, scorecards, and KPIs that matter the most to an enterprise.
VoiceBase enables CX-E users to instantly read important and time sensitive voicemail messages within seconds of the recording being completed
The VoiceBase Integration for Amazon Connect is easy to configure enabling call recordings to be transcribed and analyzed within minutes.
Voice has joined the hypermedia revolution, becoming rich a data type. VoiceBase has taken pole position as the “Google of semantic contextual voice”.
Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks.
VoiceBase the industry leading provider of speech analytics for the cloud, today announced the company has validated compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) version 3.2 as a “Level 1” service provider for its PCI Detection & Redaction features.