News & Press
All things VoiceBase around the web.
VoiceBase Listed In Forbes
VoiceBase Helps Avantive Solutions Build Stronger Brands and Improve Customer Experience by Better Understanding Customer and Agent Behavior
VoiceBase User Case for detailed insights in customer calls
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
Companies are using business intelligence (BI) tools to parse data from customer interactions, especially phone calls, to gain new insights about relationships, sales performance, and even product direction.
VoiceBase Speech Technology Partner “University of Sheffield” to add 60 PhDs to Become Leading Centre for AI & Speech Technologies
VoiceBase, the leading provider of AI-powered speech analytics announced its assistance to the University of Sheffield in adding over 60 new PhD students to propel the next generation of artificial intelligence in speech and language technologies to the next level.
SPIF members, who represent cutting-edge telcos from over 50 countries and who serve over 3B customers, selected four companies from hundreds of presenting communication startup companies and 20 SPIFFY nominees as best-in-class in their respective categories. Each winner, who is set apart for their dedication, technical vision, and interest from the global service provider community, is a company to watch in the telecommunication industry.
Telecommunications began with the invention of the telegraph in 1837, the telephone in 1876 and has evolved from voice communications to include text, video and satellites. This award recognizes the company that advanced the noble cause of improving telecommunications, and the nominees have demonstrated their commitment to this expanding field to our Service Provider Forum by creating solutions that advance people’s ability to communicate whenever and wherever they want.
In our lightning talks, you can learn about all the different AI technologies that you can use with Box Skills like Hive.ai, eBrevia and Voicebase.
Vonage Enhances Customer Engagement Through Real-time Intelligence by Partnering with Leading AI Vendors and AI-Enabled Platforms
Vonage (NYSE: VG), a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera.