Speech Transcription Software

In contrast with voice recognition software, which are usually integrated into other software for the purpose of recognizing human voice and sometimes words, transcription software provides an advanced,  standalone platform for the purpose of transcribing speech at a large scale, also known as speech to text (STT).

These solutions, like VoiceBase, allow users to send or upload audio files to the platform or set up a constant flow for automatic processing.  The typical use cases for this type of software solution is within the contact center or call center space. Contact centers have large amounts of audio data from their customer calls and conversations that take a lot of effort to manually transcribe and score. However, with speech to text software, every call can be transcribed, analyzed, and aggregated with other custom data points relevant to operations. 

With STT software, brands can: 

  • Analyze the TRUE “Voice of the Customer”
  • Discover ideal scripts and terminology
  • Monitor agent performance
  • Get alerted to anomalies or growing trends

How Does STT Work?

  • Audio or Call files are sent to the platform
  • NLP and Machine Learning Technology extract and transcribe text
  • Resulting transcript text file and additional paralinguistic data are returned to the custome

VoiceBase Player 2

The VoiceBase player can be plugged in to your business intelligence dashboard to review transcripts, search for specific words, and more!

Codecs 01 scaled

Learn More

Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:

AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE

HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.

read more

LET THE VOICE OF THE CUSTOMER BE HEARD

Typically organizations use crucial voice interactions to extract vital information from customer interactions to measure and improve performance, but there is much more potential in leveraging voice data. The power of voice data in the customer experience goes beyond organizational excellence to relational effectiveness.

read more