Speech Transcription Software

In contrast with voice recognition software, which are usually integrated into other software for the purpose of recognizing human voice and sometimes words, transcription software provides an advanced,  standalone platform for the purpose of transcribing speech at a large scale, also known as speech to text (STT).

These solutions, like VoiceBase, allow users to send or upload audio files to the platform or set up a constant flow for automatic processing.  The typical use cases for this type of software solution is within the contact center or call center space. Contact centers have large amounts of audio data from their customer calls and conversations that take a lot of effort to manually transcribe and score. However, with speech to text software, every call can be transcribed, analyzed, and aggregated with other custom data points relevant to operations. 

With STT software, brands can: 

  • Analyze the TRUE “Voice of the Customer”
  • Discover ideal scripts and terminology
  • Monitor agent performance
  • Get alerted to anomalies or growing trends

How Does STT Work?

  • Audio or Call files are sent to the platform
  • NLP and Machine Learning Technology extract and transcribe text
  • Resulting transcript text file and additional paralinguistic data are returned to the custome

VoiceBase Player 2

The VoiceBase player can be plugged in to your business intelligence dashboard to review transcripts, search for specific words, and more!

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Learn More

Learn more about voice analytics, leveraging VoiceBase products in your Call Center, and More:

VoiceBase Acquired by LivePerson

NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.

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Digitizing Voice: A Great Source OF DATA for Organizations to Tap

While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.

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