Missing Insights? Voice Data Health and the Contact Center
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
11 Ways to Leverage Speech Analytics for Marketing
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
How to Spot Bad CX in Your Contact Center
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Boosting Sales by $100K per month with Call Center Voice Analytics
Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.