Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.
Quickly and conveniently scan your voicemails by turning them into readable text.