Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.
WHY IS IT IMPORTANT TO BE PCI COMPLIANT?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of rules and regulations around credit cards, sensitive payment data, and other identifiers. Merchants are subject to $25+ fines per card leaked, suspension of merchant privileges, and mitigation costs that could skyrocket into millions of dollars for even a small data breach.
Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.
Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.