Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
Recently we’ve seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.