Call Center Week is one of the world’s largest Contact Center Conferences and Expos and therefore, is a hub of information on the latest technology to detect, analyze and improve the customer experience.
As much as they would like to, call centers cannot afford to manually score 100% of their recorded calls by human monitoring.
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
With so many opportunities coming out of automated call scoring, we’ve outlined the top 3 benefits for customers to get started and begin reaping the rewards.
Speaking of thinking “outside the box,” VoiceBase is excited to be exhibiting our cloud scale APIs for machine transcription, speech analytics, and predictive analytics.
So what are you really missing from your Call Center Scorecard? Automation.