How to Regulate Compliance with Speech Analytics
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.
Quickly and conveniently scan your voicemails by turning them into readable text.
Because of this huge market opportunity, companies you may not expect are entering the market. The latest big entrant is Amazon Web Services. When they could not find a suitable contact center for their own internal requirements, they decided to build one themselves.