Speech Analytics and the Cloud: Customer Experience and ROI
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
VoiceBase wins at New York ceremony! Awards celebrate 30 years of honoring innovators and innovation.
Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.