Speech Analytics and the Cloud: Customer Experience and ROI
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
VoiceBase Predictive Insights Named a 2017 Edison Best New Product Award Winner
VoiceBase wins at New York ceremony! Awards celebrate 30 years of honoring innovators and innovation.
How to Enable The Next Generation of Customer Heroes at OPENTALK 2017
Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.
The New Era of Enterprise Connect: Top 5 Trends Changing The Show
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Are Voice Analytics Truly Autonomous or Are Humans Still Required?
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
Speech Analytics for the Cloud: Catch Us At Enterprise Connect!
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.