5 Reasons To Combine Data Visualization and Speech Analytics
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
Elevate ROI Through Automatic Call Sorting & Churn Detection
Recently we’ve seen a shift happening in the telecom/unified communications industry where enterprises are now hiring developers and creating in-house solutions for gathering data and managing analytics. And the better the data, the better the results.
What We Learned, Launched and Loved at Dreamforce ’16
As conferences go, Salesforce’s Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and a bit of cloud computing; it’s quite a site.
How to Best Monitor Agent Script Adherence with Custom Vocab & Keyword Spotting
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.
5 Stops You Need to Make to Learn About Speech Analytics at Dreamforce 2016
If you want to stay ahead of the curve on one of the hottest trending technologies, here’s a must-see list of companies to visit and sessions to attend at Dreamforce.
VoiceBase Brings Cloud-Based Speech Analytics to Dreamforce ’16
If you’re a Dreamforce pro, you know that there is zero time to waste at this conference. So, what should you allocate your time towards?