Call centers are a rich source of sensitive personal information, particularly financial information such as credit card details. They are the main channel where customer problems are addressed, and sensitive data are shared. Personal data such as credit card numbers and social security numbers hold great financial value and are often bought and sold on the dark web by cyber criminals.
Voice Analytics Blog
PCI - PII Redaction requirements Electronic data processing laws are constantly evolving and there are many standards and regulations that today’s businesses need to maintain. PCI - DSS, the International Payment Card Industry Data Security Standard, is a global...
PCI Detection and Redaction for call center compliance
The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.