How to Quickly Set Up Speech Analytics in Your Contact Center
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.
How to Compare Speech Engine Accuracy
Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that can predict the results most accurately.
Phonetic vs. Fixed Vocabulary Speech Technology
Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that returns the most accurate results.
Meet VoiceBase at Call Center Week, June 28-30 in Las Vegas
Call Center Week is one of the world’s largest Contact Center Conferences and Expos and therefore, is a hub of information on the latest technology to detect, analyze and improve the customer experience.
Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!
Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.