How to Enable Twilio Dual Channel Recording For Better Speech Analytics
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!
Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.
How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk
What does a Twilio integration with VoiceBase look like?
How to Transition from Human Call Scoring to Auto-Call Scoring in 5 Easy Steps
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
VoiceBase Announces New Predictive Analytics Product: Insights
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.
Ytel Selects VoiceBase to Enhance Its Cloud Contact Center Solution with Advanced Speech Analytics
On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents