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Big Voice Blog
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PCI Detection and Redaction for call center compliance
It is important for customers to know that their data is being protected, because many businesses are susceptible to data breaches, at their customer’s expense. Doing business should be based on trust (between businesses and customers) and PCI compliance improves the level of security.
Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer’s information secure. However, as the world moves towards a more connected economy and businesses strive to become omni-channel to meet that demand.