At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
Voice Analytics Blog
Posts tagged with Accurate transcription
Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources
One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.