The use of artificial intelligence in an enterprise call center is not to replace your agents, but to empower them with the insights about their behavior as well as the customer’s. Enterprises can apply machine learning to find the full value from inbound and outbound calls.
Voice Analytics Blog
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Customer service is a new kind of battlefield today—you have to consider the entire life cycle of interaction with the customer, not just the point of sale.
At VoiceBase we believe speech analytics is a game of “what is most likely to have been said here”. Various companies have different strategies on how to answer that question with the highest degree of accuracy.
This week, June 7th & 8th, Performline will host two action-packed days of insights, sessions, best practices, parties and networking in New York City during the biggest RegTech & Compliance Conference of the year—and one conference you definitely can’t afford to miss!
Machines are getting smarter. That’s because they incorporate deep learning, or the training of artificial intelligence to understand and teach itself based on human input.
Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as “smart” technology. But, what does that really mean?