The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
The disruption of traditional telecom services is nothing new. The rise of voice over IP (VoIP) providers dealt a staggering blow to conventional telephone market models and calling rates.