The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
Voice Analytics Blog
Missing Insights? Voice Data Health and the Contact Center
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
How to Spot Bad CX in Your Contact Center
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
How Cloud and Speech Technology are Changing Call Center Analytics for the Better
Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.