With VoiceBase’s Ad-hoc Custom Vocabulary users can add words and lists of words to their speech engine on the fly to improve their speech-to-text results!
Voice Analytics Blog
At Twilio’s yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.