Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
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Boosting Sales by $100K per month with Call Center Voice Analytics
Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.
7 Tools to Get the Full Picture of Your Customer Interactions
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.
Speech Analytics and the Cloud: Customer Experience and ROI
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
How to Enable The Next Generation of Customer Heroes at OPENTALK 2017
Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.