PCI - PII Redaction requirements Electronic data processing laws are constantly evolving and there are many standards and regulations that today’s businesses need to maintain. PCI - DSS, the International Payment Card Industry Data Security Standard, is a global...
Voice Analytics Blog
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
A pioneer in the call recording industry, OrecX has recently announced a full integration between their product Oreka TR (voice recording software), and VoiceBase.