Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.
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VoiceBase EU Set to Launch in April Ensuring the Protection of European Customers’ Data
Today at Enterprise Connect, we are excited to announce that VoiceBase, the leading provider of speech analytics for the cloud, plans to launch VoiceBase EU, a European instance of its services platform in April of this year.
Enterprise Call Scoring: Humans vs. Machines
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.