Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
Voice Analytics Blog
Featured Categories
Posts tagged with keyword spotting
Customer Spotlight: Auto Tagging with OrecX
A pioneer in the call recording industry, OrecX has recently announced a full integration between their product Oreka TR (voice recording software), and VoiceBase.
How to Best Monitor Agent Script Adherence with Custom Vocab & Keyword Spotting
Many call centers and call center monitoring software need a way to search through recordings to monitor agent script adherence. This allows work force managers to coach staff and business owners to monitor for any customer service issues.