The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
Voice Analytics Blog
As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.
What if you could predict when a customer was likely to churn before they cancel service?
If your company has a contact center, it’s likely that standard KPIs like agent performance and call times are metrics being tracked.
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
It doesn’t matter if you’re running a multibillion dollar giant like Equifax or a small mom-and-pop shop—data security breaches can happen to anyone. If you are accepting credit cards as a form of payment or collecting any other type of personal information, you have taken on the burden of protecting that information for your customer.