The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.
Big Voice Blog
Quick bites of all things speech and text analytics for your enterprise
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Posts tagged with Voice of the Customer
How to Spot Bad CX in Your Contact Center
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Voice of the Customer: Understanding Your Customer’s Experience
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
7 Tools to Get the Full Picture of Your Customer Interactions
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.
Speech Analytics and the Cloud: Customer Experience and ROI
Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.
How to Enable The Next Generation of Customer Heroes at OPENTALK 2017
Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.