Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.
Voice Analytics Blog
Discover the possibilities of predictive models on contact center calls to detect complex events and predict future customer behavior.
Automated call scoring for your modern call center.
What if you could predict when a customer was likely to churn before they cancel service?
Proving return on investment (ROI) has been a cornerstone of business since the beginning of time. If you cannot provide empirical data that a project, campaign, or service is producing a positive and lucrative effect on operations, you can surely bet that particular undertaking will get the axe from your executives.
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
Today at Enterprise Connect, we are excited to announce that VoiceBase, the leading provider of speech analytics for the cloud, plans to launch VoiceBase EU, a European instance of its services platform in April of this year.
With so many opportunities coming out of automated call scoring, we’ve outlined the top 3 benefits for customers to get started and begin reaping the rewards.
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.
Insight utilizes predictive analytics to match all future calls to certain call classifiers, which can be unique for every customer.